Notify a claim

Tell us what's happened

Be sure to have your policy number handy.

Make a claim

Or contact us by:

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App (cyber incidents only)

Available on iPhone & Android

We’re in it with you

From the moment you make a claim, your dedicated CFC claims adjuster will work proactively to help you manage the process from start to finish. 

We put speed and simplicity at the heart of our claims handling, so you can get back to focusing on what matters most, your business.

I would first like to say thank you again for our phone call yesterday. Your professionalism, compassion, and kindness is truly appreciated. This is obviously a very tough thing for our business, but it is made much easier when working with nice people like you!

Real estate firm, UK

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Man illustration

When an incident happens, we know it’s your business on the line. We’re determined to find a fast, effective solution that works for you.

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Notify a claim

Get in touch 24x7 via phone, email or online

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Discuss the details

Your personal claims handler guides you every step of the way

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Get it resolved

We successfully handle 1000s of claims each year

We understand your business

Whether you’re a manufacturer facing a product recall, or a small business in the midst of a cyber event, you can expect your CFC claims handler to have real-world, specialist experience that’s relevant to you.


We’ve handled and paid tens of thousands of professional indemnity and general liability claims for businesses of all sizes.

Emerging risk

CFC has pioneered coverage for many emerging risk areas - like intellectual property and nutraceuticals - and is one of the only teams in the market with experience handling claims from a variety of new sectors.

Financial lines

Highly-regulated businesses and M&A transactions require nuanced claims handling. Our dedicated team of financial lines experts help financial services clients navigate this complex claims environment.


Cybercrime is one of the fastest growing crimes in the world, and cyber claims often require immediate access to technical services to help businesses mitigate the impact of an attack.

Learn more about CFC’s cyber claims and incident response team.


Our claims team

Organized by industry and specialization rather than insurance line, our specialist claims team is tightly integrated into everything we do.

  • Margaret Murphy
  • Claims Director
  • Roger Francis
  • Managing Director, CFC Response
  • Ashley Burdon
  • Claims Manager
  • Charley Wicks
  • Claims Operations Manager
  • Jean-Pierre Royapen
  • Financial Lines Claims Manager
  • Kate Devenish
  • Claims Manager
  • Diana Hudson
  • Team Leader, UK & Int'l Cyber
  • Dean Plumridge
  • Team Leader, Property and Casualty
  • Laura Bennett
  • Team Leader, Professions
  • Sarah Randles
  • Emerging Risks Claims Manager
  • Lauren Harvey
  • Senior Claims Adjuster
  • Sophie Wortham
  • Senior Claims Adjuster
  • Abi Hammond
  • Claims Adjuster
  • Andrew Krasucki
  • Claims Adjuster
  • Chantelle Jackson
  • Claims Adjuster
  • Chris Shakallis
  • Claims Adjuster
  • Harry Lerman
  • Claims Adjuster
  • Hayfa Riaz
  • Team Leader, AUS & Canada Cyber
  • Heather Dodds
  • Claims Adjuster
  • Ines Shennan
  • Team Leader, Healthcare
  • Jake Peake
  • Assistant Claims Adjuster
  • James Maass
  • Cyber Incident Specialist
  • Kate Grayson
  • Cyber Incident Response Assistant
  • Lorraine Ekong
  • Senior Claims Adjuster
  • Kirsten Maley
  • Claims Adjuster
  • Lyle Edwards
  • Claims MI Lead Analyst
  • Tom Bennett
  • Cyber Incident Specialist
  • Jessica Atanowski
  • Claims Adjuster
  • Rhys Gammans
  • Claims Adjuster
  • George Hill
  • Cyber Claims Adjuster
  • Luke Hubbard
  • Assistant Claims Adjuster
  • Matthew Taylor
  • Assistant Claims Adjuster
  • Jess Dyer
  • Claims MI Administrator
  • Harry Waterkeyn
  • Cyber Assistant Underwriter
  • Helen Cottrell
  • Claims Adjuster
  • Rob Shacklock
  • Cyber Claims Adjuster
  • Adrianna Rajwa
  • Claims Adjuster
  • Jade Johnson
  • Claims Adjuster
  • Zainab Mullani
  • Assistant Claims Adjuster

The largest in-house cyber claims and incident response team in the world

When you buy a cyber policy from CFC, you get twenty years of cyber claims experience and a technical team dedicated to helping businesses mitigate cyber attacks and get back online quickly.

Staffed with specialist responders from a diverse range of backgrounds our team successfully handles - and pays - thousands of cyber claims every year.


Strong team to get you back up and running

125 +

Cyber claims handled every month


average minutes to respond

Immediate technical support

Technical expertise and real-world claims handling experience can make the difference between suffering a catastrophic loss or getting back online quickly.

Our specialist team, CFC Response, works with you to quickly determine the extent of the issue, determine how it can be fixed, and get the job done.

CFC also operates the world’s first cyber incident response app. Download it for free on the Apple App Store or Google Play.









Market-leading cyber risk management

Prevent, detect and respond to cyber events using a wide range of free tools from our global partners – from security awareness training aimed at preventing employee mishaps to cyber breach alerts that notify you when information relating to your business is found on the dark web.

75% of CFC’s cyber claims stem from human error or oversight

CFC Response

From the instant you notify us that you have a problem, our technical team will be on the case.
  • Terry Oehring
  • CEO, CFC Response (USA)
  • David Rudduck
  • Managing Director, CFC Response (Aus).
  • Chris Loehr
  • Executive Vice President (USA)
  • Brian Brown
  • Chief Security Officer (USA)
  • Joel Hindman
  • Technical Director (Australia)
  • Conor Naughton
  • DFIR Technical Lead (Australia)
  • Callan Orgill
  • IT Technical Lead (Australia)

Our claims handling in action

Explore our library of case studies for an in-depth view of how CFC responds to real customer claims.

Claims case studies
Our claims handling in action