We’re in it with you
From the moment you make a claim, your dedicated CFC claims adjuster will work proactively to help you manage the process from start to finish.
We put speed and simplicity at the heart of our claims handling, so you can get back to focusing on what matters most, your business.
I would first like to say thank you again for our phone call yesterday. Your professionalism, compassion, and kindness is truly appreciated. This is obviously a very tough thing for our business, but it is made much easier when working with nice people like you!
Real estate firm, UK
When an incident happens, we know it’s your business on the line. We’re determined to find a fast, effective solution that works for you.
Notify a claim
Get in touch 24x7 via phone, email or online
Discuss the details
Your personal claims handler guides you every step of the way
Get it resolved
We successfully handle 1000s of claims each year
We understand your business
Whether you’re a manufacturer facing a product recall, or a small business in the midst of a cyber event, you can expect your CFC claims handler to have real-world, specialist experience that’s relevant to you.
We’ve handled and paid tens of thousands of professional indemnity and general liability claims for businesses of all sizes.
CFC has pioneered coverage for many emerging risk areas - like intellectual property and nutraceuticals - and is one of the only teams in the market with experience handling claims from a variety of new sectors.
Highly-regulated businesses and M&A transactions require nuanced claims handling. Our dedicated team of financial lines experts help financial services clients navigate this complex claims environment.
Cybercrime is one of the fastest growing crimes in the world, and cyber claims often require immediate access to technical services to help businesses mitigate the impact of an attack.
Our claims team
Organized by industry and specialization rather than insurance line, our specialist claims team is tightly integrated into everything we do.
- Margaret Murphy
- Claims Director
- Roger Francis
- Managing Director, CFC Response
The largest in-house cyber claims and incident response team in the world
When you buy a cyber policy from CFC, you get twenty years of cyber claims experience and a technical team dedicated to helping businesses mitigate cyber attacks and get back online quickly.
Staffed with specialist responders from a diverse range of backgrounds our team successfully handles - and pays - thousands of cyber claims every year.
Strong team to get you back up and running
Cyber claims handled every month
average minutes to respond
Immediate technical support
Technical expertise and real-world claims handling experience can make the difference between suffering a catastrophic loss or getting back online quickly.
Our specialist team, CFC Response, works with you to quickly determine the extent of the issue, determine how it can be fixed, and get the job done.
Market-leading cyber risk management
Prevent, detect and respond to cyber events using a wide range of free tools from our global partners – from security awareness training aimed at preventing employee mishaps to cyber breach alerts that notify you when information relating to your business is found on the dark web.
75% of CFC’s cyber claims stem from human error or oversight
CFC ResponseFrom the instant you notify us that you have a problem, our technical team will be on the case.
- Terry Oehring
- CEO, CFC Response (USA)
- David Rudduck
- Managing Director, CFC Response (Aus).