If you are unhappy with any aspect of the service that you receive from us, please contact your insurance broker in the first instance, stating the nature of your complaint, the policy and/or claim number.
Alternatively, If you have a complaint against CFC Underwriting Ltd (FCA Firm Reference Number: 312848)
Please address your complaint to
Complaints
CFC Underwriting Ltd
8 Bishopsgate
London
EC2N 4BQ
United Kingdom
Email: complaints@cfc.com
Telephone: (+44) 20 7220 8500
If you have a complaint against CFC USA Inc
Please address your complaint to
Complaints
5 Penn Plaza
Floor 2
New York, NY
10001
United States
Email: complaints@cfc.com
Telephone: (+44) 20 7220 8500
In the event that you remain dissatisfied, it may be possible for you to refer the matter to the Department of Insurance in your State for review. Further information about your complaint escalation rights are included within your Policy documentation, but they will also be provided to you by CFC upon receipt of any complaint.